The DataTrack Système is an affordable, web enabled service and support management Système designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Bureau Client, and Web Client, the DataTrack Système offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack Système helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack Système can be accomplished in minutes, with features like Active Directory, CSV, and Banque de données importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.